Service Supervisor
Olympia, WV
Full Time
Experienced
Are you a natural born leader? Have a passion for plumbing and excel in sales and customer service? Looking for a great opportunity with a reputable company? A career you can be proud of? We’re looking for you too!
Olympic Plumbing Technology is seeking a talented Service Supervisor in Olympia, WA. This person will need to have the ability to manage the company workflow, inspire and facilitate training technicians, and successfully lead a great group of employees. The ideal candidate will have a current WA Journeyman or Master’s Plumbing license, 5+ years of hands-on residential plumbing and management experience, as well as 3+ years of experience in home service sales. This person will need to have strong technical skills, be revenue driven, and have the capacity to hold others accountable.
We Offer:
- $75K to $85K (Depending on skills and experience) with generous bonus potential!
- 100% medical coverage and Dental insurance
- Company vehicle
- Company uniform
- Flexible PTO plan (vacation, personal, and sick leave)
- 401K with a match
- Life Insurance
- Training and advancement opportunities
What You’ll Do:
- Manage day to day activities to ensure the success of the field technicians
- Effectively hire, coach and train technicians to maximize sales and customer service opportunities
- Optimize employee engagement and development for the service department through; routine ride-alongs, one-on-one meetings with employees, coordination of tactical/technical training, and other necessary functions
- Work with other company/department leaders in driving sales and profitability
- Develop and maintain a service offering strategy that meets current customer needs and contributes to positive trends in sales and gross margin -- seek additional service offerings that will increase sales and profit
- Ensure that field work is performed in a safe, clean, timely, and orderly manner
- Maintain close communication with all essential partners to ensure proper detailing of tickets, accounting of revenue and stocking and maintenance of trucks
- Work collaboratively with the customer service team to ensure proper booking of calls based on the needs of the customer and problem resolution as necessary
- Collaborate with office staff daily to review work order results and behavior to maximize customer service and operational efficiency
- Respond to and effectively handle operational, employee, and customer issues in a timely and efficient manner
- Assess and adjust manpower allocation daily in relation to customer demands and business needs
- Inspect trucks and uniforms, assessing condition and address unacceptable results as needed
- Verify inventory and that trucks have been restocked
- Review prior day invoices and tech timesheets to ensure accuracy and thoroughness, proper accounting, and opportunities for improvement
- Orchestrate daily huddle to determine actions needed to reach goals, inform call center of resource changes and tech capacity, provide same day service
What Makes You Great!
- You have a minimum of 5 years proven management experience in the plumbing service industry
- 3+ years of in-home sales experience
- Strong technical plumbing knowledge, licensed plumber preferred
- Experience with Service Titan preferred
- A history of demonstrating excellence in team development, sales/operations, and customer service
- Strong organizational skills with close attention to detail; ability to multitask and prioritize
- Strong computer skills
- Ability to lead a technical team by providing leadership and mentorship
- Excellent interpersonal and communication skills
- Good understanding of inventory management and logistics
- Team player with a positive attitude
- Must have a valid driver’s license, clean driving record and the ability to pass a drug test and background check
If you’re ready to be a part of our team, apply today!
We are an Equal Opportunity Employer
Apply for this position
Required*