Customer Service & Sales Representative

Remote | Full-Time | $12–$16/hr (DOE)  | M-F

Are you friendly, reliable, and confident on the phone?

Do you enjoy helping people and building rapport through conversation? Are you ready to join a company that truly values its team and rewards hard work? If you’re looking for a stable, professional role with growth potential — this could be the perfect fit!

About Us

We’re a family-owned plumbing and drain service company providing high-quality solutions with Integrity, Honesty, Respect, Teamwork, and Kindness at the core of everything we do. We believe great service starts with great people — and we’re proud to support a team that’s motivated, caring, and committed to doing things right.

What You’ll Do

As a Customer Service & Sales Representative, you’ll be the first point of contact for our customers — delivering exceptional service while identifying opportunities to connect them with the right products and solutions. You’ll thrive in a fast-paced, phone-based environment where relationship-building, active listening, and sales skills go hand in hand.

Key Responsibilities:

• Answer and place inbound/outbound customer care and sales calls with professionalism, confidence, and empathy
• Engage customers in consultative conversations to understand their needs, recommend services, and book appointments
• Proactively identify opportunities to upsell or cross-sell products and services that add value for customers
• Handle inquiries, schedule technicians, and ensure seamless communication between customers and the operations team
• Accurately follow company procedures for scheduling, documentation, and follow-up
• Meet and exceed individual and team goals related to sales, scheduling accuracy, and customer satisfaction

What We’re Looking For

We’re seeking someone who’s positive, dependable, and comfortable balancing both service and results.

You’ll be a great fit if you have:

• 3+ years of customer service experience, preferably in a call center or phone-based environment
• Ability to work independently and in a remote environment
• Some entry-level sales or goal-driven experience (upselling, lead follow-up, or appointment booking)
• Service Titan experience a plus
• Strong communication and active listening skills
• The ability to multitask, stay organized, and follow through on details
• Comfort using multi-line phone systems, Microsoft Office, and Google Workspace
• A dependable, proactive attitude and a desire to grow with the company

What We Offer

• Competitive pay: $12–$16/hour (based on experience)
• 100% company-paid medical and dental insurance
• Flexible PTO plan (vacation, personal, and sick leave)
• 401(k) with company match
• Life insurance
• A supportive, team-oriented remote environment that values communication and accountability
• Ongoing training and career growth opportunities within a respected local company

Ready to Join Our Team?

If you’re a motivated, customer-focused professional looking to build a long-term career with a company that treats you like family, we’d love to hear from you!

Apply today and take the next step toward a rewarding future.

Equal Opportunity Employer